How do I update my school's accepted email domains?

🔒 Only Admins can view and request changes to email domain settings.

Where to find email domain settings

Go to Settings in the left-hand navigation.
Select School Settings.
Look for the Accepted Email Domains section.

You'll see two lists - one for accepted teacher domains and one for accepted student domains.

If you don't see this section, your account may not have admin permissions. Contact your school's Wellio admin, or reach out to our support team if you're unsure who holds admin access.

How to add or change a domain

Email domains can't be edited directly from the School Settings page - changes need to be made by the Wellio Support team.

To request a change, contact us at support@wellioeducation.com with:

The domain(s) you'd like to add or remove (e.g. @newdomain.edu.au)
Whether it applies to teachers, students, or both
Your school name

Before changing your email domain or SSO provider

If your school is planning to:

Change email domains (e.g. moving from @oldschool.edu to @newschool.edu.au)
Switch SSO providers (e.g. from Google to Microsoft)
Migrate from one identity provider to another

Please contact our support team before making the change.

Without advance notice, users may end up with duplicate accounts or lose access to their existing progress and data. Reaching out early means we can coordinate the migration with you and ensure a smooth transition.

What happens if users sign up with the wrong domain?

They'll see the error message: "The email you used does not match any of the accepted email domains."

Contact support@wellioeducation.com to either add their domain to your accepted list, or help them log in with a valid address.