--- title: Reporting an issue or unexpected behaviour in Wellio description: Sorry to hear that you're experiencing a problem – we're here to help! To get it resolved quickly, please include the details below when you report an issue to support@wellioeducation.com. --- [Skip to content](https://help.wellioeducation.com/reporting-a-bug-issue-or-error-in-wellio#main-content) English Show submenu for translations [![Untitled design](https://help.wellioeducation.com/hubfs/Untitled%20design.svg)](https://www.wellioeducation.com) Open main navigation Close main navigation - English Show submenu for translations - [Sign In](https://app.wellioeducation.com/) [Sign In](https://app.wellioeducation.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.wellioeducation.com/?hsLang=en) 2. [Troubleshooting & Help](https://help.wellioeducation.com/troubleshooting-help?hsLang=en) # Reporting an issue or unexpected behaviour in Wellio ## Even with our best efforts, tech doesn’t always go to plan. If you notice anything that doesn’t look right or isn’t working as expected, please let us know so we can fix it! Sorry to hear that you're experiencing a problem – we're here to help. **✉️ [Click here to send an email](mailto:support@wellioeducation.com?subject=Reporting%20an%20issue%20in%20Wellio&body=Full%20name%20%26%20email%20address%20of%20who%20this%20impacted%3A%0A%0ADescribe%20what%20happened%20and%20when%20(including%20any%20error%20messages%20on%20the%20screen%2C%20if%20relevant)%3A%0A%0AA%20full-screen%20screenshot%20(if%20possible)%3A)** to our Support Team, or copy & paste the following template into your email. For a quicker resolution, please include the details below when you report an issue to [support@wellioeducation.com](mailto:support@wellioeducation.com?subject=Problem%20in%20Wellio%20%E2%80%93%20%5BBrief%20Description%5D&body=Full%20name%20of%20impacted%20user(s)%3A%0AEmail%20address%20of%20impacted%20user(s)%3A%0ADate%20%26%20time%3A%0A%0ADescribe%20what%20happened%3A%0AAny%20error%20message%3F%0A%0AWhat%20were%20they%20trying%20to%20do%3F%20(e.g.%20log%20in%2C%20submit%20a%20survey)%3A%0A%0AAttach%20a%20screenshot(s)%20showing%20the%20problem%20or%20any%20error%20messages%3A). This helps us understand the problem right away and reduce the back-and-forth. ### Reporting an issue? 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