---
title: Troubleshooting & Help | Help Centre
description: Quick solutions to common login issues, missing invites, and other hiccups - plus how to report unexpected behaviour in the platform.
---

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1. [Help Centre](https://help.wellioeducation.com/)
2. [Troubleshooting & Help](https://help.wellioeducation.com/troubleshooting-help)

# Troubleshooting & Help

 Quick solutions to common login issues, missing invites, and other hiccups - plus how to report unexpected behaviour in the platform.

- [I can't login](https://help.wellioeducation.com/i-cant-login)
- [Troubleshoot Live Chat Connectivity Issues](https://help.wellioeducation.com/troubleshoot-live-chat-connectivity-issues)
- [Changing your personal details](https://help.wellioeducation.com/changing-your-personal-details)
- [Student hasn’t activated their account](https://help.wellioeducation.com/student-hasnt-activated-their-account)
- [I haven’t received my Wellio invite](https://help.wellioeducation.com/i-havent-received-my-wellio-invite)
- [Reporting an issue or unexpected behaviour in Wellio](https://help.wellioeducation.com/reporting-a-bug-issue-or-error-in-wellio)
- [Why am I seeing Start a Free Trial on my account?](https://help.wellioeducation.com/why-am-i-seeing-start-a-free-trial-on-my-account)

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- [Getting Started](https://help.wellioeducation.com/getting-started#main-content)

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- [For Admins](https://help.wellioeducation.com/for-admins#main-content)

    - [IT Setup](https://help.wellioeducation.com/for-admins#it-setup)
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    - [Planning Your Sequence](https://help.wellioeducation.com/for-admins#planning-your-sequence)
- [Lesson Tools & Delivery](https://help.wellioeducation.com/lesson-tools-delivery#main-content)

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- [Articles For Teachers](https://help.wellioeducation.com/articles-for-teachers)
- [Troubleshooting & Help](https://help.wellioeducation.com/troubleshooting-help)
- [Teacher and Class Enrolment](https://help.wellioeducation.com/teacher-and-class-enrolment)
- [Parent Webinars](https://help.wellioeducation.com/parent-webinars)
- [Knowledge](https://help.wellioeducation.com/knowledge#main-content)

    - [Professional Learning Resources for Schools](https://help.wellioeducation.com/knowledge#professional-learning-resources-for-schools)

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