--- title: Whitelisting description: Sometimes the videos we include in Wellio's lessons from YouTube, or the Wellio platform itself, might be blocked by your school's internet filters. Here's a solution to get you online in no time. --- [Skip to content](https://help.wellioeducation.com/whitelisting#main-content) English Show submenu for translations [![Untitled design](https://help.wellioeducation.com/hubfs/Untitled%20design.svg)](https://www.wellioeducation.com) Open main navigation Close main navigation - English Show submenu for translations - [Sign In](https://app.wellioeducation.com/) [Sign In](https://app.wellioeducation.com/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Centre](https://help.wellioeducation.com/?hsLang=en) 2. [For Admins](https://help.wellioeducation.com/for-admins?hsLang=en) 3. [IT Setup](https://help.wellioeducation.com/for-admins?hsLang=en#it-setup) # Whitelisting ## Sometimes the videos we include in Wellio's lessons from YouTube, or the Wellio platform itself, might be blocked by your school's internet filters. Here's a solution to get you online in no time. ### Why this matters Wellio lessons often include curated videos to support learning and engagement. If these are blocked, students may miss key content in class. Most schools' internet filter has a feature called an 'exceptions list'. This is like a VIP list for websites - any site on this list can be accessed, even if the general rules of the filter would normally block it.  ### What to do #### ✅ **Download the latest list of approved video links** We maintain a live-updated list of all video links currently used in Wellio lessons. This includes: - YouTube - YouTube Shorts [**Download Video Links CSV**](https://app.wellioeducation.com/feeds/embeds) #### ✅ **Add the links to your school’s internet filter** Your IT team can upload or paste the links into the school's filtering system under the “exceptions list.” This will: - Allow only these specific videos to load - Keep other content restrictions in place - Ensure your students don’t encounter blank or blocked video players during lessons ### Additional Notes - **Safe and secure**: Adding these links to your school's exceptions list will not grant Wellio any access to your network or compromise your school's filtering rules. - **Wellio Admins**: You can also download the video links CSV from your ***Settings* \> *Video Links*** page in Wellio: ![](https://help.wellioeducation.com/hs-fs/hubfs/Screenshot%202024-08-26%20at%203-50-27%20pm-png.png?width=670&height=219&name=Screenshot%202024-08-26%20at%203-50-27%20pm-png.png) **🚨 Note:** If you're having trouble receiving Wellio invite or login emails, your IT team may also need to whitelist **wellioeducation.com** in your email filter settings. Read more: *[I haven't received my Wellio invite](https://help.wellioeducation.com/i-havent-received-my-wellio-invite?hsLang=en)*   - [Getting Started](https://help.wellioeducation.com/getting-started?hsLang=en#main-content) - [Getting started as a teacher](https://help.wellioeducation.com/getting-started?hsLang=en#getting-started-as-a-teacher) - [Getting students started](https://help.wellioeducation.com/getting-started?hsLang=en#getting-students-started) - [IT Setup](https://help.wellioeducation.com/it-setup?hsLang=en#main-content) - [SSO](https://help.wellioeducation.com/it-setup?hsLang=en#sso) - [Whitelisting](https://help.wellioeducation.com/it-setup?hsLang=en#whitelisting) - [Teacher & Class Enrolments](https://help.wellioeducation.com/it-setup?hsLang=en#teacher-class-enrolments) - [For Admins](https://help.wellioeducation.com/for-admins?hsLang=en#main-content) - [IT Setup](https://help.wellioeducation.com/for-admins?hsLang=en#it-setup) - [Onboarding](https://help.wellioeducation.com/for-admins?hsLang=en#onboarding) - [Planning your sequences](https://help.wellioeducation.com/for-admins?hsLang=en#planning-your-sequences) - [Managing accounts](https://help.wellioeducation.com/for-admins?hsLang=en#managing-accounts) - [Planning Your Sequence](https://help.wellioeducation.com/for-admins?hsLang=en#planning-your-sequence) - [Lesson Tools & Delivery](https://help.wellioeducation.com/lesson-tools-delivery?hsLang=en#main-content) - [Delivering a lesson](https://help.wellioeducation.com/lesson-tools-delivery?hsLang=en#delivering-a-lesson) - [Editing content](https://help.wellioeducation.com/lesson-tools-delivery?hsLang=en#editing-content) - [For Students](https://help.wellioeducation.com/for-students?hsLang=en) - [Insights](https://help.wellioeducation.com/insights?hsLang=en#main-content) - [Activity Dashboard](https://help.wellioeducation.com/insights?hsLang=en#activity-dashboard) - [Surveys](https://help.wellioeducation.com/insights?hsLang=en#surveys) - [Student Profiles](https://help.wellioeducation.com/insights?hsLang=en#student-profiles) - [Articles For Teachers](https://help.wellioeducation.com/articles-for-teachers?hsLang=en) - [Troubleshooting & Help](https://help.wellioeducation.com/troubleshooting-help?hsLang=en) - [Teacher and Class Enrolment](https://help.wellioeducation.com/teacher-and-class-enrolment?hsLang=en) - [Parent Webinars](https://help.wellioeducation.com/parent-webinars?hsLang=en) - [Knowledge](https://help.wellioeducation.com/knowledge?hsLang=en#main-content) - [Professional Learning Resources for Schools](https://help.wellioeducation.com/knowledge?hsLang=en#professional-learning-resources-for-schools) [![Untitled design](https://help.wellioeducation.com/hubfs/Untitled%20design.svg "Untitled design")](https://www.wellioeducation.com) Teach wellbeing with confidence. Copyright © 2026, Wellio