---
title: Why am I seeing Start a Free Trial on my account?
description: Students seeing ‘Start a Free Trial’ in Wellio? It’s usually an expired teacher preview. We’ll reactivate the account; you just send your school email and clear cache.
---

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# Why am I seeing Start a Free Trial on my account?

### Why you’re seeing the “Start a Free Trial” page

![image001 (3)](https://help.wellioeducation.com/hs-fs/hubfs/image001%20(3).png?width=670&height=345&name=image001%20(3).png)

If you're a **student** and you see a "Start a Free Trial" screen, it usually means your email was once used to set up a teacher preview/trial account (usually by accident) that has since expired. That expired preview leaves your account disabled, so Wellio thinks you're a trial teacher instead of a student.

If you're a **teacher** and you see a "Start a Free Trial" screen, it usually means your teacher preview/trial has expired. Your account needs to be reactivated - this is not a login or password issue.

### What you need to do (2 quick steps)

1. Reach out to [support@wellioeducation.com](mailto:support@wellioeducation.com) - send us your school email (and any other user emails seeing the same screen).
2. After we confirm it’s reactivated, clear your browser cookies/cache, then you can log in again.

- [Getting Started](https://help.wellioeducation.com/getting-started?hsLang=en#main-content)

    - [Getting started as a teacher](https://help.wellioeducation.com/getting-started?hsLang=en#getting-started-as-a-teacher)
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- [IT Setup](https://help.wellioeducation.com/it-setup?hsLang=en#main-content)

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    - [IT Setup](https://help.wellioeducation.com/for-admins?hsLang=en#it-setup)
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- [Articles For Teachers](https://help.wellioeducation.com/articles-for-teachers?hsLang=en)
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- [Knowledge](https://help.wellioeducation.com/knowledge?hsLang=en#main-content)

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