Why hasn't my lesson been marked as delivered?
If a lesson is showing as "Missed" after you've run it, or you've had an email saying you missed a lesson you taught, here are the most common reasons.
How does Wellio track lesson progress?
Wellio marks a lesson as Delivered based on active lesson time - not simply whether the lesson was opened. You don't need students to answer a quiz or poll for the lesson to count as delivered.
| Status | Active time |
|---|---|
| Delivered ✅ | 20+ minutes |
| Started 💬 | 10–19 minutes |
| Planned / Missed ❌ | Less than 10 minutes |
The lesson must remain your active browser tab while presenting. If you click away (e.g. to open another file or email), the timer pauses.
Make sure to click back into the lesson screen so presentation time continues tracking.
Using two screens? The timer also pauses when you click into a different window, even on your other screen. For example, it pauses while you take the register or log behaviour on a second monitor, even though the lesson is still showing. After using the other screen, click once anywhere on the lesson so it starts counting again.
What if my class doesn't use devices?
In Device-Free mode, student responses aren’t tracked. The delivery status still depends on presentation time.
💡 Tip: Always finish presenting the full lesson to ensure it’s recorded correctly.
I’ve followed all the steps, but my lesson still isn’t marked as delivered?
If you believe you completed the lesson fully but it’s still not marked as delivered, please contact support@wellioeducation.com and include the teacher's name, the class name, the lesson and the date you taught it.