I can't login

I didn’t receive an invite email

 Step 1: Check your inbox

• Look in your junk or spam folder — sometimes school filters block unfamiliar senders.
• Confirm the invite was sent to the correct school email address.
  • If you're a student: check with your teacher.
  • If you're a teacher: check with your school's Wellio leader.

Step 2: Resend the invite

Still can’t find the email? Ask your teacher or admin to resend your invite.

• Teachers/Admins: Follow this guide to resend invites
• Can’t see the user listed in your class or the Students page?
  You may need to manually add them – follow these steps to add a new student

Step 3: Check if Wellio is blocked

If your school’s internet filter is blocking emails, we recommend asking your IT team to whitelist the Wellio domain: wellioeducation.com

This ensures invite and login emails reach staff and students smoothly.

You see a “You have a pending invitation” error

This means your account hasn’t been activated yet.

• Check your inbox (and spam folder) for an invitation email from Wellio.

• Click the link in the email to create your account and set a password.

You see a “The invitation token provided is not valid” error

This means you’ve already activated your account.

• Try logging in directly at wellioeducation.com/login using your email and password.

• Forgot your password? Click Forgot password on the login screen to reset it.

I'm using SSO and can't log in

See our separate guide: Troubleshooting SSO Login Issues