I didn’t receive an invite email
Step 1: Check your inbox
- Look in your junk or spam folder — sometimes school filters block unfamiliar senders.
- Confirm the invite was sent to the correct school email address.
- If you're a student: check with your teacher.
- If you're a teacher: check with your school's Wellio leader.
Step 2: Resend the invite
Still can’t find the email? Ask your teacher or admin to resend your invite.
- Teachers/Admins: Follow this guide to resend invites
- Can’t see the user listed in your class or the Students page?
You may need to manually add them – follow these steps to add a new student
Step 3: Check if Wellio is blocked
If your school’s internet filter is blocking emails, we recommend asking your IT team to whitelist the Wellio domain: wellioeducation.com
This ensures invite and login emails reach staff and students smoothly.
You see a “You have a pending invitation” error
This means your account hasn’t been activated yet.
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Check your inbox (and spam folder) for an invitation email from Wellio.
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Click the link in the email to create your account and set a password.
You see a “The invitation token provided is not valid” error
This means you’ve already activated your account.
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Try logging in directly at wellioeducation.com/login using your email and password.
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Forgot your password? Click Forgot password on the login screen to reset it.
I'm using Single Sign-On (school portal) and receive an"Incorrect password" error
Schools with SSO enabled are redirected to log in through their school portal. Your email and password login is managed by your school - not Wellio.
If you need to reset this, please follow your school's standard password reset process.
See our separate guide: Troubleshooting SSO Login Issues