I can't login
Can’t access your Wellio account? Don’t worry - here are the most common login issues (including SSO and Magic Links) and how to fix them.
I didn’t receive an invite email
Step 1: Check your inbox
- Look in your junk or spam folder — sometimes school filters block unfamiliar senders.
- Confirm the invite was sent to the correct school email address.
- If you're a student: check with your teacher.
- If you're a teacher: check with your school's Wellio leader.
Step 2: Resend the invite
Still can’t find the email? Ask your teacher or admin to resend your invite.
- Teachers/Admins: Follow this guide to resend invites
- Can’t see the user listed in your class or the Students page?
You may need to manually add them – follow these steps to add a new student
Step 3: Check if Wellio is blocked
If your school’s internet filter is blocking emails, we recommend asking your IT team to whitelist the Wellio domain: wellioeducation.com
This ensures invite and login emails reach staff and students smoothly.
I didn’t receive my Magic Link sign-in code
If your school doesn’t use Single Sign-On, Wellio signs you in with a Magic Link: a one-time link and 6-digit code sent to your school email each time you sign in.
- Check your junk or spam folder for an email from Wellio.
- Codes expire 20 minutes after they’re sent and can only be used once. If yours has expired, request a new one from the sign-in screen.
- Still nothing? Ask your IT team to whitelist
wellioeducation.com(see Step 3 above).
For the full steps, see How to sign in with Magic Links.
I'm using Single Sign-On (school portal) and receive an "Incorrect password" error
Schools with SSO enabled are redirected to log in through their school portal. Your email and password login is managed by your school - not Wellio.
If you need to reset this, please follow your school's standard password reset process.
See our separate guide: Troubleshooting SSO Login Issues
“You have a pending invitation” error
This means your account hasn’t been activated yet.
- Check your inbox (and spam folder) for an invitation email from Wellio.
- Click the link in the email to activate your account. You’ll be signed in straight away, with no password to set.
"We couldn't find an account with that email" error
This message means Wellio doesn't have an account for the email address you typed. There are two reasons for this:
- There is a typo in the email: Check the email address for typos. One missing letter in your school's domain is enough to cause this message.
- You haven't been added to Wellio: If the address is correct, you may not have been added to Wellio by your school admin yet.
- If you're a teacher: ask your school's Wellio leader to add you as a teacher and resend your invite.
- If you're a student: ask your teacher to add you to your class.
Once you've been added, open your invite email and click Join Now. There's no password to set.
"The invitation token provided is not valid” error
This means you’ve already activated your account.
- Try logging in directly at wellioeducation.com/login using your school email. We’ll email you a Magic Link sign-in code (or send you to your school portal if your school uses SSO).
- Code expired or not arriving? Request a new one from the sign-in screen, or see How to sign in with Magic Links.