I haven’t received my Wellio invite

If you were expecting a Wellio activation email but haven’t received it yet, try the steps below to get back on track.

 Step 1: Check your inbox

• Look in your junk or spam folder — sometimes school filters block unfamiliar senders.
• Confirm the invite was sent to the correct school email address.

If you're a student: check with your teacher.

If you're a teacher: check with your school's Wellio leader.

Step 2: Resend the invite

Still can’t find the email? Ask your teacher or admin to resend your invite.

• Teachers/Admins: Follow this guide to resend invites
• Can’t see the user listed in your class or the Students page?
  You may need to manually add them – follow these steps to add a new student

Step 3: Check if Wellio is blocked

If your school’s internet filter is blocking emails, we recommend asking your IT team to whitelist the Wellio domain: wellioeducation.com

This ensures invite and login emails reach staff and students smoothly.