I haven’t received my Wellio invite

Step 1: Check your inbox

• Look in your junk or spam folder — sometimes school filters block unfamiliar senders.
• Confirm the invite was sent to the correct school email address. If it went to the wrong email address, an admin can replace the invite.

If you're a student: check with your teacher.

If you're a teacher: check with your school's Wellio leader.

Step 2: Resend the invite

Still can’t find the invite email? You can't resend your own invite. Ask your teacher or admin to resend your invite.

• Teachers/Admins: Follow this guide to resend invites
• Can’t see the user listed in your class or the Students page?
  You may need to manually add them – follow these steps to add a new student

Step 3: Check if Wellio is blocked

If your school’s email filter is blocking Wellio emails (for example, they're blocked as advertising, marked as spam or held in quarantine), we recommend asking your IT team to whitelist the Wellio domain: wellioeducation.com

This ensures invite, class and login emails reach staff and students smoothly.